INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the product you receive will be exactly as shown in the pictures.
We take great care to ensure that the actual item matches the images provided, including its design, color, and levitation effect. If you have any questions or concerns after receiving your product, feel free to contact us — we’re always here to help!

Where can I view my sales receipt?

You can view your sales receipt directly in your account order history.
Simply log into your account, go to “My Orders” or “Order History,” select the order you want, and you’ll find the receipt or invoice available for download or printing.
If you need any assistance, feel free to contact us — we're happy to help!

How can I return an item?

We’re happy to assist you with your return!
To initiate a return, please follow these simple steps:

1.Log into your account and go to your order history.
2.Select the order you wish to return.
3.Click on "Return Item" and follow the on-screen instructions.
4.Print the return label and securely package the item for return.

If you encounter any issues or need further assistance, feel free to contact us. We’re always here to help and ensure a smooth return process!

Will you restock items indicated as “out of stock?”

Thank you for your interest!
We do restock items that are marked as "Out of Stock" whenever possible. However, availability may depend on production schedules and inventory levels. We recommend adding the item to your wishlist or signing up for restock notifications, so you’ll be the first to know when it becomes available again.
If you have any specific questions about restocking dates, feel free to contact us — we’re happy to assist!

Where can I ship my order?

Thank you for your question!
Currently, we ship from our main warehouse(s) located in Warszawa.
When you place an order, we select the best warehouse based on product availability and your delivery address to ensure the fastest and most efficient shipping.
If you have any special shipping requests or need more details, feel free to contact us anytime — we're here to help!

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